Privacy Policy

Notice

Whenever we collect information that could be used to personally identify you, we will explicitly ask for your provision and permission to use it. This policy ensures that you are fully informed and consenting to the collection of your personal data. Such requests for information by our system occur when explicit confirmation of your permission is needed to proceed. Examples include asking for your consent to use cookies when you visit our site, or requesting your payment details when you subscribe for our services.

Your consent

You always have the option to grant or withhold permission for us to process your information. For data not crucial to the core functionality of our services, such as cookies for marketing purposes or your company name, you can choose not to give consent without impacting your access to Cascade. However, if you opt not to provide essential information required for our services (e.g., essential cookies, payment information, email address), we will not be able to grant you access to all features of Cascade that depend on this information. Whether information is essential or not will be clearly indicated at the time you are asked to provide it or consent to its use. By accepting this privacy policy and supplying us with your personal information, you are consenting to our processing of your information as outlined in this policy.

Data collection and usage

Data we collect

At Cascade, we collect various types of personally identifiable information. This encompasses all information that can directly identify you, such as your name, email address, payment information, and more. In addition, we gather data based on your usage of our platform through our optional cookies. This data is collected and processed in a fully anonymous manner, ensuring it cannot be traced back to you as an individual. In addition, if our service integrates with Google, Github, Apple or Microsoft services, we may collect additional user data as authorized by you through the consent process provided by one of this providers. The information that we collect will be used to contact or identify you and to provide the Service.

Limited use disclosure during authentification

Cascade uses Google, Github, Apple and Microsoft APIs when you use one of this providers account to sign in to our platform. Cascade's use and transfer to any other app any information received from these provider APIs will adhere to the relevant provider API Services User Data Policy, including the Limited Use requirements.

Third party AI applications

We do not share users' personal data with third-party AI applications.

Data storage and security

User data is stored securely on our servers and is protected using industry-standard encryption and security practices. We retain user data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

User data sharing

We do not share user data with third parties unless it's necessary to provide the Service, comply with the law, or protect our rights. When third parties are employed to process user data on our behalf, they do so under confidentiality agreements and are obligated to comply with our privacy policy and data protection laws.

How we use your data

We use your personally identifiable information for the following purposes:

• Access to our Services: To provide you with full access to Cascade.
• Payment processing: To process your payments for our services.
• Information updates: To inform you about important information regarding Cascade, as well as any other information you opt into receiving.
• Customer support and communication: To contact you about the status of your orders, address any issues, respond to support requests, or for other opted-in reasons.
• Data analysis: To analyze anonymous usage data to improve our platform and services. Data regarding platform usage may be shared with third parties, such as marketing agencies, to enhance our services and maintain operations. This data will always be fully anonymized before sharing.

Certain personally identifiable information may need to be shared with partners to provide essential services, such as shipping companies for product delivery. Only the necessary information will be shared with these partners. In response to a legal request by a court, a judge, or law enforcement, we may be required to provide your personally identifiable information. This could be done without your permission and without prior notice to you. Outside these specified categories, no external party will have access to your personal information, unless you explicitly give us permission. Should we wish to share your information with an external party outside of these categories, we will always seek your explicit consent first.

Data retention

We retain your information for as long as necessary to provide you with Cascade's services. All personally identifiable information will be deleted upon your request to cease using our services, such as when you delete your account, upon the expiration of your subscription, or when you explicitly request its deletion. Following your request and its confirmation, your information will be deleted within 14 days. However, we may retain information for longer periods if required to comply with legal obligations. In cases where the law mandates, or a judge or a court orders, we may retain information for an extended period and/or disclose it to the relevant authorities.

Your rights

Your data rights

As the owner of your information and in accordance with the GDPR, you are entitled to several rights regarding the handling of your data by Cascade:

• Right of access: You have the right to obtain a copy of all personally identifiable information related to you that we have processed.
• Right to rectification: If any personally identifiable information you have provided is incorrect, you have the right to have it corrected or adjusted.
• Right to deletion: You can request the deletion of some or all of the personally identifiable information we have collected about you.
• Right to restriction of processing: You have the right to request us to stop processing relevant personally identifiable information if it is incorrect, unlawfully processed, no longer necessary as per our privacy policy, or if you object to our processing. Your objection is valid unless we have a compelling reason to continue processing.
• Right to data portability: You are entitled to transfer your personally identifiable information that we have processed to another entity.

To exercise any of these rights, please contact us using the email address provided at the end of this privacy policy.

Right to object

In compliance with legal requirements, we are obliged to inform you separately about your right to object. According to the European GDPR, you have the right to object to the processing of your personally identifiable information for direct marketing purposes. Upon receiving your objection, we are legally bound to immediately cease processing your information for these purposes. To file an objection, please use the email address provided at the end of this privacy policy.

Opting out

In addition to our core services at Cascade, we offer various additional services to enhance your experience, such as newsletters and customer satisfaction surveys. You have the option to opt out of these services at any time. To unsubscribe from our email communications, simply click the unsubscribe link located at the bottom of any of our emails. Additionally, you can opt out of further communication and services through your account settings on www.viacascade.com.

Data security

At Cascade, we employ multiple measures to protect your data to the fullest extent possible. These measures include: Using security software, such as virus scanners. Implementing TLS (Transport Layer Security) to ensure secure connections between our servers and your device. Adhering to internet standards like DKIM, SPF, and DMARC for the protection of our email traffic.

Policy changes

Cascade reserves the right to amend this privacy policy as needed. Should any changes occur, we will notify you at least two weeks in advance of the changes taking effect. If you do not agree with the modifications to the policy, you have the opportunity to withdraw your consent during this notification period.

Contact

Should you have any inquiries or comments regarding our privacy policy, or if you wish to discuss its enforcement or any other related matters, please feel free to contact us at the following email address: hello@viacascade.com.